FAQ

Our IPTV SaaS platform is a cloud-based software solution that enables ISPs to deliver high-quality IPTV and OTT services to their subscribers. It includes a comprehensive suite of tools for content management, user authentication, analytics, and multi-device support, all without the need for costly hardware and software investments.

Our platform offers a wide range of features, including:

  • Multi-device support:
    • Apps for Android, iOS, WebOS, and Tizen smartphones, tablets, smart TVs, and set-top boxes.
  • Content and subscriber management:
    • Easy upload, organization, and scheduling of live TV channels and VOD content
    • Categorization of all video content
    • User authentication: Secure login and access control for subscribers.
    • Advanced analytics: Real-time insights into viewer behavior and platform performance.
    • Scalability: Designed to handle growing subscriber bases and high traffic volumes.
  • Linear and non-lienar video content:
    • Live TV
    • Catchup and Timeshift
    • Buffet TV – visual EPG display of shows by category (etc. sports, movies, TV shows,…)
    • VoD
    • PVR
  • Multitenant support:
    • An unlimited number of ISPs can use the platform at the same time
    • Every ISP can create its own unique design using the Admin panel
    • Every ISP creates its own packages of channels and VoD content and defines the price
  • Onboarding process and implementation support:
    • Our project managers will guide you through the onboarding process from defining your requirements to final system management training
    • A team of experts will provide implementation in an express short time

Our platform stands out due to:

  • Stability: An absolutely reliable and constantly available system that works quickly even under the highest loads
  • Flexibility: Open modular architecture that supports third-party integrations and customizations using APIs.
  • Superior user experience: Intuitive interfaces for both administrators and end-users.
  • Unique Apps design: Recognizable and visually attractive user applications.
  • Cost-effectiveness: Tailored business models and affordable pricing

No, we provide the software platform and applications only. The ISPs or content providers using our platform are responsible for securing the necessary TV rights and licenses for the content they deliver.

Yes, our platform is designed to scale seamlessly. Whether you have 1,000 or 1,000,000 subscribers, our cloud-based infrastructure ensures smooth performance and reliability.

Our platform supports a wide range of devices, including:

  • Smartphones and tablets (iOS, Android)
  • Smart TVs (Samsung, LG, Android TV, etc.)
  • Set-top boxes (third-party and custom devices)
  • Web browsers (Chrome, Safari, Firefox, etc.)

Yes, our platform is fully customizable and there are 2 ways You can use it:

  • Add your logo, color scheme, and other branding elements using the Admin panel
  • Our team creates your own branded apps

We offer comprehensive support, including:

  • 24/7 technical support: Available via phone, email, or chat.
  • Training: Onboarding and training sessions for your team.
  • Documentation: Detailed user guides and API documentation.
  • Regular updates: Continuous improvements and new features.

Yes, our platform is fully compliant with the General Data Protection Regulation (GDPR). We have implemented robust data protection measures, including encryption, access controls, and data breach notification procedures. We also provide tools to help ISPs comply with GDPR, such as user consent management and data subject rights support.

We provide end-to-end migration support, including:

  • Migration plan with milestones (migrations from Ministra/Stalker, Xtream codes, and others are supported)
  • Integration with your existing systems (e.g., billing, CRM, STBs,…)
  • Testing and quality assurance to ensure a smooth transition
  • Training for your team to get up and running quickly

The Network Manager company always makes extra effort to provide options for different scenarios that ISPs need. Plum TV and Your Plum are two options for two scenarios.

Plum TV is a platform where middleware (Plum MW) is in a cloud and ISPs share the same resource (multitenant). Plum TV is already running which means that Plum TV applications are already in stores and other providers already use the platform to provide IPTV and OTT service to their subscribers.

Absolutely! Plum Middleware is only responsible for communication between the subscribers and the database in the cloud that was created so that streams from local servers are delivered directly to subscribers so there are no extra costs due to the consumption of internet resources.

There are 2 options for branding if you use Plum TV version:

  • Create your branded design using an admin panel making it visible to subscribers. That means that your subscribers use Plum TV apps but after login, they will see only your brand (Logo, color scheme, advertising banners, contact information, TV packages, and channels,…). This option is free.
  • We will develop apps with your design that you can upload to the appropriate stores under your name. This option is charged at 500 euros per app per year.

Your Plum is a platform intended for ISPs who want to have the platform on their local servers and their own branded applications.

Yes, our platform has:

  • Plum CDN – software solution for Content Delivery Networks
  • Plum TS – software solution for transcoding
  • Plum Kontrol – software for managing, monitoring, and analyzing video streams from transcoder input to user device
  • Plum Box – Android-based STBs

Yes, our platform supports integration with a wide range of third-party services, including:

  • Content Delivery Networks (CDNs)
  • Transcoders
  • Android-based STBs
  • Monitoring and analyzing systems
  • DRM

However, some limitations are a product of various factors such as the age of the device, the support that the vendor can provide, and the overall cost-effectiveness assessment.

Our system supports integration with 3rd party DRM vendors but using DRM or not depends on ISP needs. For ISPs that choose not to use DRM, we have enabled a stream protection system based on Token authentication.

Our onboarding process is simple and efficient:

  1. Initial Consultation: We discuss your requirements and goals and provide the best solution
  2. Platform Setup: We configure the platform to meet your needs
  3. Training: We train your team on how to use the platform.
  4. Launch: We assist with the launch and provide ongoing support.

Yes, we offer a free trial to let you experience the platform’s features and performance. Contact us to schedule a demo.

Our business model for Plum SaaS (Software-as-a-Service) is designed to provide flexible and scalable IPTV and OTT platforms for ISPs of all sizes and needs. We offer two business models:

  • Subscription-based model where you pay per subscriber per month making it ideal for ISPs looking for a low upfront cost and predictable expenses
  • One-time payment for the Setupboxes (STBs) with subscriber license model which is tailored to ISPs who want to invest in STBs and have no plans to provide service on smart TVs and smartphones

This model is based on a per-subscriber, per-month fee, the starting price to ISPs is €1 per subscriber per month for the first 2.000 subscribers. One subscriber can have a maximum of 4 simultaneous accesses from 4 different devices, of which a maximum of two can be STBs or TVs. The price to ISPs decreases by €0,04 for every additional 2.000 subscribers (e.g., 2.001–4.000 subscribers, ISPs pay €0,96 per subscriber per month). The price includes access to the platform, regular updates, and basic support.

This model involves purchasing appropriate STBs that come with applications with a registered account for using the Plum SaaS platform. The account is linked to the MAC address of the STB device and cannot be used on any other device nor can the account be transferred. The device comes with a one-year warranty.

Yes

No matter which payment model you choose, you will be able to:

  •  Full access to the platform
  •  All features and functionalities
  •  Regular updates that include new features, security patches, bug fixes and performance improvements
  •  24×7 Full technical support by e-mail, phone, and chat
  •  Ability to scale up or down based on your subscriber base

Yes, but costs may vary based on the complexity of your requirements. In a regular situation, the setup cost is between 3.000 and 5.000 euros. We provide a detailed cost breakdown during the consultation phase.

Regardless of whether it is Plum TV or Your Plum versions, if the ISP wants its own branded applications, it needs to pay us 500 euros per application per year for that service.

No. This service is free.

We are open to dialogue and will be happy to discuss with ISPs and try to find a model that suits both parties.

For the SaaS model, you can cancel the service at any time. However, the cancellation conditions are defined in the contract and both parties must respect it.

Yes, we provide a detailed cost estimate during the consultation phase. You just need to contact our sales department at:

Email:  saas@plumitv.com

Phone: +381 63 8608505

See It in Action!

Want to experience our solution firsthand? Request a demo and explore its full potential, or visit our pricing page to find the plan that suits you best.

Have questions? Let us guide you through the best options. We’re here to help you make the right choice!

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